When do you think you will move faster...?
When you divide your time and focus between operation stuff, remembering what you were to do, being reactive to emails...
Or when you have a clear work system and to-do list for everyone on your team?
Yes, I guess you know the answer. And you do want to work smart, not hard.
But the trial and error when you're without any clear directions are overwhelming (trust me, I know that).
Fortunately, you don't have to reinvent the wheel :)